Engagement Resources


Congratulations on taking up my challenge to become a change agent within your workplace.

In your mission as an Employee Engagement Champion, you'll need plenty of resources to help you create persuasive presentations and communications. This section is reserved for you, to provide some resources and point you to others.



Statistics, studies and reports provide you with valuable evidence to show your executives how employee engagement drives performance and productivity and make the case for taking action.

In this collection of resources, I have emphasized US-based research and surveys completed in the last few years. In most cases, I have included the date when a report, study or resource was published and provided a link back to either the original source or a citation from a reputable publisher.


Employee engagement is a force that drives business outcomes. Engaged employees are more productive. They’re more customer-focused, more profitable, more likely to resist temptation to leave their organization and they act as advocates for their company’s products and services.

Following Are Key Results of a survey of employees conducted between February 2012 and April 2012 by MSW Research on behalf of Dale Carnegie Training and reported here. Participants included 1,500 employees ages 18 to 61+.

While less than a third of employees are engaged, some groups of employees are more engaged than others.

  • Engagement levels appear to increase during the first 5 years of employment
  • Executives (VP and Higher) and medical workers are the most highly engaged group of employees
  • Employees in education, social work, and sales are the least engaged
  • Employees ages 50-60 are the least likely to be engaged
  • 26% of part-time works are engaged vs. 31% of full time workers
  • 45% of managers and supervisors are engaged, only 23% of all other level workers are engaged

 Disengaged employees are 2 1/2 times more likely to leave for ANY level of pay increase compared to those employees that are engaged

  • 26% of Engaged Employees would leave their current job for just a 5% pay increase.
  • 46% of Partially Engaged Employees would leave their current job for just a 5% pay increase.
  • 69% of Disengaged Employees would leave their current job for just a 5% pay increase.

Employee engagement rates are directly tied to feelings about interaction with their immediate supervisor.

  • 49% of employees who were satisfied with their direct manager where engaged
  • 80% of employees who were very dissatisfied with their immediate supervisor were disengaged
  • 28% of employees felt a negative emotion from their inaction with their supervisor, only 10% of these employees were engaged
  • 53% of fully engaged employees say they learned a lot from their supervisor compared to 19% of people who are not fully engaged.
  • 62% of engaged employees say their manager sets a good example compared to 25% of people who are not fully engaged
  • 40% of employees that feel empowered by their supervisor are engaged

 Personal lives are not longer off limits. Managers that are view as caring about employees personal lives are more engaged.

  • 66% of employees believe their manager does not care about their person life
  • 54% of employees are engaged when they believe their manager cares about their personal life
  • 17% of employees are engaged when they believe their manager does not care about their personal life

 Senior Leadership's actions also have a direct impact on employee engagement

  • 61% of employees who have confidence in the leadership abilities and think that senior leaders are moving the organization in the right direction are fully engaged
  • 61% of employees who say they are satisfied with the amount of input they have in decisions affecting their work are engaged.
  • 60% of employees who feel they have an impact on the direction of the company are engaged
  • Employee Engagement levels are twice as high among employees who say they are proud of contributions their organization has made to the community.


There are a lot of estimates on the cost of employee turnover. That number is going to be different for each employee, location and company. The exact number doesn’t matter as much as the prevention of that cost.

  • US employee turnover rates (voluntary and involuntary) during 2014 was 37.2% (Source: Nobscot)
  • Companies who implement regular employee feedback have turnover rates that are 14.9% lower than for employees who receive no feedback. (Source: Gallup)
  • 92% of employees said that they are at least “somewhat happy” (Source: Spherion)
  • One-quarter of workers described their workplace as “happy,” “fast-paced” (29%) and “stressful” (28%) (Source: Spherion)
  • 25% said they will change jobs in 2013 or 2014 (Source: CareerBuilder)
  • 27% of US workers plan to seek new employment in the next year (Source: American Psychological Association)
  • Employee engagement programs can increase profits by $2400 per employee per year (Source: Workplace Research Foundation)
  • 83% say they plan to look for a new job during 2014 (Source: Salary.com)
  • Organizations that have over 50% employee engagement retain over 80% of their customers (Source: Demand Metric)
  •  41% of millennials and 38% of non-millennials say higher compensation would increase their loyalty and engagement with the company (Source: Oxford Economics)
  • Replacing a lost employee costs 150% of that person’s annual salary (Source: Columbia University) (2009 statistic)
  • Replacing an experienced worker can cost 50% or more of the individual’s annual salary in turnover-related costs (Source: AARP)
  • Businesses spend about one-fifth of an employee’s annual salary to replace that worker (Source: Center for American Progress)
  •  Total cost of replacing an employee estimated to be between 90% to 200% of his/her annual salary (Source: SHRM)
  • 30% of companies lost 15% or more of their millennial employees in the past year (Source: Millennial Branding/Beyond.com)
  • 32% of employers said they have come to expect workers to job-hop (Source: CareerBuilder)
  • 82% of Millennials say they are loyal to their employers (but only 1% of HR professionals describe Millennials as loyal to their employers) (Source: Beyond.com)
  • 91% of Millennials don’t intend to stick with their job for more than three years (Source: Future Workplace)
  • Millennials are no more likely than non-millennials to leave their jobs in the next six months (Source: Oxford Economics)
  • 56% reported difficulty retaining high-potential employees and top performers (54%) (Source: Towers Watson)
  • 32% of companies struggle to retain top talent (Source: CareerBuilder)
  • 87% of companies said it cost $15,000 to $25,000 to replace a departed millennial employee (Source: Millennial Branding/Beyond.com)
  • 24% of Americans feel more secure in their jobs than they did one year ago versus 17% who feel less secure (Source: BankRate)
  • 21% of full-time employees want to change jobs in 2014, the largest percentage since 2008 and up from 17% in 2013 (Source: CareerBuilder)
  • 59% of workers are satisfied with their jobs, down from 66% in 2013; 18% are dissatisfied, up from 15% (Source: CareerBuilder)
  • 70% of people are satisfied with their jobs (Source: American Psychological Association)
  • Only 30% of employees are actively engaged (Source: Gallup)
  • 33% of women are engaged with their employers, 28% of men (Source: Gallup)
  •  In companies where both leaders and managers are perceived by employees as effective, 72% of employees are highly engaged (Source: Towers Watson)
  • Organizations in which employees are primarily motivated by shared values and a commitment to a mission and purpose are nine times more likely to have high customer satisfaction (Source: LRN)
  • By the age of 35, 25% of workers have held five jobs or more. For workers ages 55 and older, 20 percent have held ten jobs or more (Source: CareerBuilder)
  • 42% said their employer does a good job of retaining talented employees (Source: Towers Watson)
  • Only 20% are able to focus on one task at a time at work, but those who can are 50% more engaged (Source: The Energy Project)
  • 83% of executives say they will be increasing the use of contingent, intermittent or consultant employees (Source: Oxford Economics)


  • 29% feel valued in their jobs (Source: Bureau of Labor Statistics)
  • 54% of workers say they like the people they work with (Source: CareerBuilder)
  • Employees who say they have more supportive supervisors are 1.3 times as likely to stay with the organization and are 67% more engaged (Source: The Energy Project)
  • In 2010, only 34% said they would recommend working at their company (Source: Bain & Co)
  • According to employees, salary is more important to job satisfaction (88%) than having a certain title (55%) (Source: CareerBuilder)
  • 65% of full-time U.S. workers say they do not currently earn their desired salary (Source: CareerBuilder)
  • Dissatisfied employees cite concerns over salary (66%) and not feeling valued (65%) most often as reasons for their dissatisfaction (Source: CareerBuilder)
  • The top sources of work stress are low salaries (according to 51%) and lack of opportunity for growth and advancement (44%) (Source: American Psychological Association)
  • 80% report being stressed out by work (Source: Nielsen)
  • Biggest workplace stresses: low pay (13%), commute (13%), work load (12%), coworkers (10%) (Source: Nielsen)
  • “Becoming obsolete” is the biggest concern for today’s worker, twice as concerning as being laid off (Source: Oxford Economics)
  • The more hours people work beyond 40 the worse they feel, and the less engaged they become (Source: The Energy Project)
  • 80% say they’re motivated to do their jobs through coercion (Source: LRN)
  • 24% don’t trust their employer (Source: American Psychological Association)
  • 32% feel that their organization isn’t always honest and truthful (Source: American Psychological Association)
  • 64% of employed adults feel their organization treats them fairly (Source: American Psychological Association)
  • 15% say they are currently working in their dream job, 36% say that while they’re not quite there yet, they believe they will be someday (Source: CareerBuilder)
  • 41% said they would need to leave their current employer in order to advance their careers (Source: Towers Watson)
  • Employees who derive meaning and significance from their work are more than three times as likely to stay with their organizations, reported 1.7 times higher job satisfaction and are 1.4 times more engaged (Source: The Energy Project)
  • Among millennials, friendships in the workplace make them feel happy (57%), motivated (50%), and productive (39%) (Source: LinkedIn)
  • 49% are satisfied with the growth and development opportunities and 47% are satisfied with their company’s employee recognition practices (Source: American Psychological Association)
  • 30% of millennials leave due to better offers elsewhere, almost the same amount leave because their career goals aren’t in line with their employer (Source: Millennial Branding/Beyond.com)
  • 46% of professionals worldwide believe that work friends are important to their overall happiness (Source: LinkedIn)
  • 70% of employees say their employer should understand them to the same degree they are expected to understand customers (Source: Towers Watson)
  • 56% of employees who don’t feel valued report being stressed during the day, compared to 25% of those who do feel valued (Source: American Psychological Association)
  • 82% of Millennials said it was important to them to have a career that does some good in the world (Source: Clark University)
  • 63% of Millennials like their employers to contribute to social or ethical causes (Source: Brookings)
  • 64% of Millennials said they would rather make $40,000 a year at a job they love than $100,000 a year at a job they think is boring (Source: Intelligence Group)


  • 50% of employees cite benefits as an important reason they remain with their current employer (Source: MetLife)
  • Policies that would reduce voluntary turnover: Flexible schedules (51%), Increased recognition (awards, cash prizes, company trips) (50%), Acting on employee feedback (48%) (Source: CareerBuilder)
  • More than one-third of employees would change companies for an employer that embraces flexible work (Source: Unify)
  • Things workers are willing to sacrifice in order to have more happiness at work: a less private office space (76%), reduced workplace flexibility (60%), accept a lower position or title (60%) give up benefits such as their vacation time, accept a reduction on 401(K) contributions from an employer and other job perks(41%), take a pay cut (36%), relinquish health benefits (31%) (Source: Spherion)
  • Retirement plans, flexibility and time-off rank well ahead of amenities such as fitness centers, daycare and subsidized food (Source: Oxford Economics)
  • Most desired employee perks: Half-day Fridays (40%), On-site gym (20%), casual dress (18%) (Source: CareerBuilder)
  • 70% reported that increasing salaries is the best way to boost employee retention, 58% said better benefits (Source: CareerBuilder)
  • Over 66% say competitive compensation is the most important attribute of a job (Source: Oxford Economics)
  • 22% say compensation is the major factor determining happiness in the workplace (Source: Spherion)
  • 39% of executives say their company offers competitive compensation (Source: Oxford Economics)
  • 78% said that the employee benefits package is very or extremely important in their decision to accept or reject a job (Source: EBRI)
  • 31% are only somewhat satisfied with the benefits offered by their current employer; 26% are not satisfied (Source: EBRI)
  • 15% have taken a pay cut to work for a sustainable company (Source: Bain & Co)
  • 38% of millennials say money would motivate them to work harder and stay with their employer longer (opportunities for advancement was cited by 30%, meaningful work 15%, good boss 7%, and working for a fast-growing company 6%) (Source: Millennial Branding/Randstad)
  • Salary and “meaningful work” are the most important benefits potential employees look for (Source: Millennial Branding/Beyond.com)
  • 86%  of Millennials state they value having benefits personalized to meet their individual circumstances and age (Source: MetLife)
  • 50% of those under the age of 40 felt that a company’s approach to sustainable business practices have influenced their decision about accepting a job (Source: Bain & Co)
  • Feeling encouraged by a supervisor to take breaks increases by nearly 100% people’s likelihood to stay with any given company, and also doubles their sense of health and well-being (Source: The Energy Project)
  • Of the 79% who have no intention to change jobs, 54% cite liking the people they work with, 50% cite good work/life balance, and 49% cite good benefits as reasons for staying (Source: CareerBuilder)
  • 43% of millennials would switch jobs for greater flexibility (Source: Unify)
  • Millennials plan to work for five different companies in their lifetimes (Source: Millennial Branding/Randstad)
  • 48% of millennials have been in their current job five years or longer (Source: Clark University)
  • Only one in four Millennials have had more than four jobs in the last 10 years (Source: Clark University)
  • 69% of Millennials say the people whom they work with would enable their best work (Source: Millennial Branding/Randstad)
  • 78% of millennials say it is more important to enjoy work than to make a lot of money (Source: Clark University)
  • 26% of workers said that providing special perks is an effective way to improve employee retention (Source: CareerBuilder)
  • 23% of Americans have no paid vacation (Source: CEPR)
  • 23% have no paid holidays (Source: CEPR)
  • Only 42% of Americans used vacation days in 2013 (Source: Oxford Economics)
  • 95% of senior business leaders recognize the importance of using time off (Source: US Travel Association)
  • 67% of employees say their company says nothing, sends mixed messages about or discourages using their PTO (Source: US Travel Association)
  • 41% do not plan to use all their paid time off this year (Source: US Travel Association)
  • 33% say they cannot afford to use their PTO (Source: US Travel Association)
  • 46% respond to emails while taking PTO, 29) return calls from work (Source: US Travel Association)
  • 61% of Americans work while they’re on vacation despite repeated complaints from members of their family; one-in-four are contacted by a colleague about a work-related matter while taking time off, while one-in-five have been contacted by their boss (Source: Glassdoor)
  • 37% of senior business leaders reported unplugging entirely from work during PTO , compared to 74% of employees (Source: US Travel Association)
  • Employees only use 51% of their eligible paid vacation time and paid time off (Source: Glassdoor)
  • 40% of employees feel they can’t justify taking time off due to workload, 13% are intimidated by work piling up while they’re gone (Source: Oxford Economics)
  • Executives cite a high level of education or institutional training as the most important employee attribute, only 23% say they offer development and training as a benefit (Source: Oxford Economics)
  • Percent of employees offered the following benefits: health insurance (76%), retirement savings plan (67%), dental insurance (66%), vision insurance (60%), life insurance (58%), short-term disability insurance (55%), long-term disability insurance (49%), AD&D (48%), pension (38%), long-term care insurance (25%), retiree insurance (22%) (Source: EBRI)
  • Percent of employees who accept the following benefits: health insurance (83%), life insurance (81%), dental (80%), retirement savings plan (80%), pension (76%), vision insurance (73%), short-term disability (71%), AD&D (70%), long-term disability (66%) (Source: EBRI)
  • 78% of employees rate health insurance in their top two most desired benefits, 37% rate retirement savings plan in their top two (down from 67% in 1999), 26% rate PTO (up from 16% in 2004), traditional pensions were rated by 13% (down from 21% in 1999) (Source: EBRI)
  • 38% of employees are not very confident they made the right benefits decisions at annual enrollment (Source: MetLife)
  • 54% claim they need more help understanding how their benefits work, and how those benefits can help meet their needs (Source: MetLife)


These don’t necessarily fit into one of the above categories, but they’re definitely impactful on employee engagement and as a result, customer engagement. They show a changing workplace, where it’s becoming harder to attract top talent while transitioning to the unique millennial culture.

  • Total employer compensation costs for private industry workers averaged $29.99 per hour worked, vs. $43.10 for state and local government employees (Source: Bureau of Labor Statistics)
  • Employer costs for employee compensation averaged $31.93 per hour worked in March 2014(Source: Bureau of Labor Statistics)
  • Wages and salaries averaged $21.96 per hour worked and accounted for 68.8% of these costs; benefits averaged $9.97 per hour worked and accounted for the remaining 31.2% (Source: Bureau of Labor Statistics)
  • 65% of companies are experiencing problems attracting top performers (Source: Towers Watson)
  • 46% said their organization hires highly qualified employees (Towers Watson)
  • 28% millennials have texted a manager out of work hours for a non-work related issue, compared to only 10% of baby boomers (Source: LinkedIn)
  • It now takes the average worker until age 30 to earn the national median salary; young workers in 1980 reached that point in their careers at age 26 (Source: Georgetown University)
  • 68% of millennials would sacrifice a friendship with a colleague if it meant getting a promotion; 62% of Baby Boomers wouldn’t even consider it (Source: LinkedIn)
  • One-third of millennials think socializing with coworkers will help them move up the ladder (compared to 5% of Baby Boomers) (Source: LinkedIn)
  • 67% of millennials are likely to share personal details including salary, relationships and family issues with co-workers, compared to only about one-third of baby boomers (Source: LinkedIn)
  •   Putting each employee in the right position is crucial to engagment. According to a study conducted by Price Waterhouse Cooper and LinkedIn released in April 2015, if companies were better at matching employees with their strengths, they could unlock more than $130 billion in productivity in 11 markets. And that does not even take into account an estimated $19.8 billion in recruitment costs that organizations could avoid by boosting staff retention.


When it comes to selling upper management on the importance of employee engagement, nothing speaks louder than stories of how other companies increased performance and profits by working to engage their employees. Share the articles listed here with your leadership to help inform and inspire them to taker action.


1. According to the September 2010 issue of the Harvard Business Review, Best Buy found that higher employee engagement scores led to higher profitability.  For every tenth of a point increase in employee engagement, the store saw a $100,000 increase in annual operating income.

Best Buy used to track and monitor employee engagement and customer satisfaction separately, but recently began evaluating the two together.  They posited that if employee engagement increased customer satisfaction and boosted sales, the company could allocate more resources to employee engagement initiatives.

2. Here's the list of Glassdoor’s Highest Rated CEOs 2015. Glassdoor does a yearly survey of how CEO's are ranked by their employees. Galssdoor's survey isn't just a popularity contest. There's an obvious correlation between the highest-ranked CEO's, the engagement level of their employees and the success of their companies. If you're looking for stories that illustrate how CEO's can lead their companies to have both higher engagement and higher profits, you could start by searching the internet for stories about the leaders that made this list.


One of the points I made in my book is that it's time for HR practitioners to step up and take their place as part of the leadership team. I also gave some tips on what first steps to take.

My take on reinventing your HR functions is echoed in this article on FastCompanywritten by Jared Lindzon titled Welcome To The New Era Of Human Resources.

The article starts out by stating "The function of human resources departments has remained the same for over 100 years. That's all about to change." It goes on to discuss the reinventing of Human Resources, saying "As recruiting gets more competitive and organizations put further emphasis on acquiring and retaining top talent, many believe that HR professionals of the near future will be part of the core management team."

The article further states that "HR professionals that embrace the opportunities that technology can provide, however, are able to better allocate their time toward gathering insights beyond their own four walls, outgrowing the traditional concentration on internal compliance."



When it comes to selling upper management on the importance of employee engagement, nothing speaks louder than stories of how other companies increased performance and profits by working to engage their employees. You can give your leadership the titles to books on this list and encourage them to read. Better yet, if budget is available, provide your leadership with books that help you prove your point.

Flat Army: Creating a Connected and Engaged Organization by Dan Pontefract

Published March 25, 2013
Available at Amazon in hardcover, paperback and on Kindle.

Publisher's description: This title arms you with powerful tools for overcoming resistance to change and creating a culture of collaboration, engagement, and employee empowerment. Your people are your most valuable asset, and if you want them to excel (and your profits to soar), you'll need to abandon your traditional command-and-control management style and adopt a collaborative, open leadership approach-one that engages and empowers your people. While this isn't a particularly new idea, many leaders, while they may pay lip service to it, don't really understand what it means. And most of those who do get it lack the skills for putting it into practice. In "Flat Army", you'll find powerful leadership models and tools that help you challenge yourself and overcome your personal obstacles to change, while pushing the boundaries of organizational change to create a culture of collaboration. It develops an integrated framework incorporating collaboration, open leadership, technologies, and connected learning. It shows you how to flatten the organizational pyramid and engage with your peoples in more collaborative and productive ways - without undermining your authority. It explains how to deploy a Connected Leader mindset, a Participative Leader Framework, and a Collaborative Leader Action Model. It arms you with powerful tools for becoming a more visible leader who demonstrates the qualities and capabilities needed to become an agent of positive change.

Amazon.com Review:"If you are a leader who is working to embrace this transformation, about half of this book is filled with practical, easy to consume ideas about how to adjust your way of thinking and behavior - how to become a connected leader and foster real collaboration."

Fired Up or Burned Out by Michael Stallard

Published March 22, 2009
Available at Amazon in hardcover, paperback and on Kindle

Publisher's description: Indisputable evidence has revealed the greatest threat to America's economy. Is it off-shoring labor? Unethical corporate practices? A turbulent market that forces downsizing? No. A Gallup Organization survey of more than one million Americans show that nearly 75 percent of all workers are disengaged. Employee disengagement is a widespread malady in American organizations, causing the loss of billions of dollars, hours of dissatisfaction, and work lives lacking true value. In his book, Fired Up or Burned Out, Michael Stallard shares the three key actions necessary to transform even a lethargic, disconnected organization or office into an impassioned, innovative, and thriving workplace.

Amazon Review: The first part of the book outlines the importance of connectivity and meaning. The second part moves into the three keys of Vision, Value and Voice with examples drawn from various areas of life. Part three delves into the leader as instrument of connection -- again reinforcing that to increase connectivity, he or she must embrace those qualities within their mind, heart and soul. Lastly, the authors offer a twenty-day "program," examples of leaders who have engaged their people in various endeavors. These can be read "one-a day" -- a daily dose of wisdom, or reviewed in various order.

Appendix A, a scant three pages, provides a roadmap by which anyone can begin to evaluate connectivity within their own organization. The key of course, is that the aspiring leader must approach each question with honesty and integrity -- even if the answers are discomforting and indicative of immediate action.

The authors are also very careful to present anecdotes from a variety of sources. Business anecdotes (Howard Schultz of Starbucks; the Ritz-Carlton hotel chain, etc.) are present, as are anecdotes from the sports industry (Phil Jackson and Michael Jordan of the Chicago Bulls; the New England Patriots), but also present are anecdotes concerning the military (John Marshall), history (Fredrick the Great, George Washington), and not-for-profit, volunteer-based organizations (Rev. Rick Warren, the Girl Scouts of America).

Good to Great: Why Some Companies Make the Leap...And Others Don't by Jim Collins

Published October 16,2001
Available at Amazon in hardcover, paperback, on Kindle and audiobook

Publisher's description: Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness? For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great?

Amazon.com Review:
Five years ago, Jim Collins asked the question, "Can a good company become a great company and if so, how?" In Good to Great Collins, the author of Built to Last, concludes that it is possible, but finds there are no silver bullets. Collins and his team of researchers began their quest by sorting through a list of 1,435 companies, looking for those that made substantial improvements in their performance over time. They finally settled on 11--including Fannie Mae, Gillette, Walgreens, and Wells Fargo--and discovered common traits that challenged many of the conventional notions of corporate success. Making the transition from good to great doesn't require a high-profile CEO, the latest technology, innovative change management, or even a fine-tuned business strategy. At the heart of those rare and truly great companies was a corporate culture that rigorously found and promoted disciplined people to think and act in a disciplined manner. Peppered with dozens of stories and examples from the great and not so great, the book offers a well-reasoned road map to excellence that any organization would do well to consider. Like Built to Last, Good to Great is one of those books that managers and CEOs will be reading and rereading for years to come.

Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT by Paul L. Marciano

Published July 5, 2010
Available at Amazon in hardcover, paperback and on Kindle.

Publisher's description: Dr. Paul Marciano is a leading authority on employee engagement and retention. He earned his Ph.D. in Clinical Psychology from Yale University where he specialized in behavior modification and motivation. Paul has served on the faculties of Davidson College and Princeton University where he has taught courses in Leadership, Industrial-Organizational Psychology, Survey Development, Research Methods and Statistics.

Paul has worked in the field of Organizational Development for over 20 years and in 2003 founded the human relations consulting firm Whiteboard, LLC, a company committed to helping organizations cultivate, manage, and grow their human capital through executive coaching, training, facilitation, and team building workshops.

Paul's book "Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT" (McGraw-Hill, 2010) provides dozens of real world case studies and turnkey strategies to increase employee discretionary effort and reduce turnover in your organization. The book details his acclaimed RESPECT™ Model that has been embraced by schools, medical practices, pharmaceutical companies, manufacturing facilities, sales organizations, consulting firms, and government agencies.

Amazon.com Review: Jim Collins (Good to Great) and Larry Bossidy (Execution: The Discipline of Getting Things Done) are the best there is on leadership, runing a business, and getting thing done. Dr. Paul Marciano (Carrots and Sticks Don't Work) approaches their level on showing you how to manage people. This book is that good!

If you are a manager (at any level) and have employees that report to you, then you need this book. Whether you are the CEO of a Fortune 500 company or the assistant manager of a Subway franchise, you will benefit greatly by reading this book.

This is much more than a vague "how to" book that speaks in generalities and offers flimsy examples. This is a "what to do, step-by-step" book that gives you dozens and dozens of real world examples of building employee engagement. In this book you will learn the RESPECT model for building cohesive teams of fully engaged employees. The R in RESPECT stands for Recognition. You will discover why it is important to recognize employees for their contributions, the most important and meaningful form of recognition, how to get the behavior you want, how to create the most important and valuable employees a business can have, building enthusiasm, the best ways to use praise and positive feedback, and many other ways to use recognition to build employee engagement.

By the time you finish this book you will be fully versed on each area of the RESPECT model. I have put this book to test in the real world and I have found in lacking in nothing. I have been in mid-level management for 20 years and have been through the best of what the MIT Sloan School of Management MBA program has to offer, and this book has more practical, real-world advice on employee engagement. The MBA program is great for how to run a business, but Dr. Paul knows best on how to manage people.

Investing in People: Financial Impact of Human Resource Initiatives (2nd Edition) by Wayne Cascioand John Boudreau

Published December 18, 2010
Available at Amazon in hardcover, paperback and on Kindle

Publisher's description: More than ever before, HR practitioners must empirically demonstrate a clear link between their practices and firm performance. In, Investing in People: Financial Impact of Human Resource Initiatives, Wayne F. Cascio and John W. Boudreau show exactly how to choose, implement, and use metrics to improve decision-making, optimize organizational effectiveness, and maximize the value of HR investments. They provide powerful techniques for looking inside the HR "black box," implementing human capital metrics that track the effectiveness of talent policies and practices, demonstrating the logical connections to financial and line-of-business, and using HR metrics to drive more effective decision-making. Using their powerful "LAMP" methodology (Logic, Analytics, Measures, and Process), the authors demonstrate how to measure and analyze the value of every area of HR that impacts strategic value.

Amazon.com Review: Excellent book for HR professionals who want to develop a high level of respect from the accounting and finance types. Best of its kind.

How to Win Friends and Influence People by Dale Carnegie  

Published November 3, 2009
Available at Amazon in hardcover, paperback, Kindle and audiobook

Publisher's description: This grandfather of all people-skills books was first published in 1937. It was an overnight hit, eventually selling 15 million copies. How to Win Friends and Influence People is just as useful today as it was when it was first published, because Dale Carnegie had an understanding of human nature that will never be outdated. Carnegie says you can make someone want to do what you want them to by seeing the situation from the other person's point of view and "arousing in the other person an eager want."

1501Ways to Reward Employeesby Bob Nelson

Published March 27, 2012
Available at Amazon in hardcover, paperback and on Kindle

Publisher's description: Today more than ever, businesses need fresh ideas to nurture talent and retain employees—enter 1,501 Ways to Reward Employees, thoroughly revised, updated, and even more chockablock with ideas than 1,001 Ways to Reward Employees, the groundbreaking national bestseller.

Adapted to meet the needs of an evolving workplace—especially to deal creatively with virtual employees, freelancers and permalancers, international colleagues, and the rule-bending expectations of millennials—its 1,501 low-and no-cost rewards and strategies are drawn from thousands of companies across the globe.

Ideas range from the informal (Wells Fargo’s thank-you e-cards) and the offbeat (JS Communications two free “I Don’t Want to Get Out of Bed” Days) to the formal (J. C. Penney “affirms” new managers in a moving ceremony) to the totally nutty (the legendary honor of having your office “sodded”—literally, grassed over—at Microsoft). For bosses, managers, entrepreneurs, small-business owners, consultants—anyone who’s responsible for working successfully in an ever-tougher economy—this is the rewards bible.

Amazon.com Review: Awesome book for HR professionals to use in engaging their workforce. We are creating a menu driven incentive plan:
* I will make a list of about 30 to 50 of the incentives out of the book that are non-monetary
* Staff select 20
* I will send out a memo and/or include in the newsletter to all employees to have them vote on their top 5
* I will receive responses and create a Recognition Menu
* When a supervisor would like to recognize an employee for going above and beyond, the employee then gets to select off the Recognition Menu
* Not only will they get what they choose, they will be recognized in the newsletter letting the other employee's know what they received

This is also something we plan to use when we develop an employee performance evaluation. I'm not all the way through it yet, but it has many suggestions I have never considered before. There are also many tools to pass on to my supervisors to be used to enhance their leadership skills. Company culture is more important than ever and we want to be a employer of choice.


Inspiring Quotes To Use In Your PowerPoint Presentations And Office Communications

Recognize that you as the Employee Engagement Champion of your company, are asking all your co-workers to begin a long journey. Along the way, there will be challenges, disappointments and set-backs. There will also be adventures, successes and tremendous rewards.  Part of your challenge is helping people to know what the goal is and help them stay personally interested and invested in the goal so they will be motivated to reach for it.

Quotes are a great way of helping people do all these things. Quotes, especially quotes from well-known business leaders and celebrities,  illustrate in a personalized way that others have faced the same type of challenges and come out victorious. Following are some collections of quotes that can help you communicate to your fellow employees that employee engagement is a goal that can be achieved and is worth achieving.

Inspiring Quotes on Employee Engagement

1. "Business and organizations function best when they make their employees’ commitment, potential, creativity and capability central to their operation. Clearly, having enough cash, and a sensible strategy, are vital. But how people behave at work can make the crucial difference between business and operational success or failure."

David MacLeod entitled ‘Engaging For Success: Enhancing Performance Through Employee Engagement’.

2. "There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it." - Jack Welch, former CEO of GE

3. "Employee engagement is the emotional commitment the employee has to the organization and its goals. This emotional commitment means engaged employees actually care about their work and their company. They don't work just for a paycheck, or just for the next promotion, but work on behalf of the organization's goals." - Kevin Kruse

4."Employee engagement is the art and science of engaging people in authentic and recognized connections to strategy, roles, performance, organization, community, relationship, customers, development, energy, and happiness to leverage, sustain, and transform work into results." -David Zinger, Let's Co-Create an Employee Engagement Charter, The Employee Engagement Network

5. "Engagement, at its heart, is a 21st century form of leadership aimed specifically at connecting people to organizational results, an issue of growing importance in the era of social-networking." - Bruce Bolger

6. "Employee engagement is an investment we make for the privilege of future proofing our organization's productivity and performance." -Ian Hutchinson, author of People Glue

7. "Engagement is the extent to which employees are motivated to contribute to organizational success, and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals." Jack Wiley of the Kenexa Research Institute

8. " … if you want to create a workplace that changes people's lives and the way business is done, that leads to products and services that are mind-numbingly innovative and powerful, culture can't be a device. For it to be lived, you're going to have to open your heart to the people around you and engage both their intelligence and their confusion with equal confidence." Susan Piver

9. "Creating a meaningful workplace is about establishing a high-order connection with employees and benefiting from the compounding effect that comes from a constant stream of meaningful experiences tied directly to the needs, beliefs, interests, and aspirations of employees." Jerry Holtaway

10. On what high-performing companies should be striving to create: "A great place for great people to do great work."   Marilyn Carlson, former CEO of Carlson Companies

11. "Individual commitment to a group effort - that is what makes a team work, a company work, a society work, a civilization work." --Vince Lombardi

12. "A group of people get together and exist as an institution we call a company so they are able to accomplish something collectively that they could not accomplish separately - they make a contribution to society, a phrase which sounds trite but is fundamental." -David Packard, late co-founder of Hewlett-Packard

13. "Employees engage with employers and brands when they're treated as humans worthy of respect." -Meghan M. Biro, Your Employees are Engaged … REALLY? Forbes

14. "Engaged employees...believe in the organization, stay during the bad times, promote the organization's products/services, and have a direct impact on competitive advantage and financial success." Nate Scott

15. "…an engaged employee understands what to do to help her company succeed, she feels emotionally connected to the organization and its leaders, and she is willing to put that knowledge and emotion into action to improve performance, her own and the organization's." - Julie Gebauerfrom Closing the Engagement Gap

16. "The greater the loyalty of a group toward the group, the greater is the motivation among the members to achieve the goals of the group, and the greater the probability that the group will achieve its goals." --Rensis Likert

17. "When people are financially invested, they want a return. When people are emotionally invested, they want to contribute." -Simon Sinek

18. "Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability." -Anne M. Mulcahy

19. "The way your employees feel is the way your customers will feel. And if your employees don't feel valued, neither will your customers." - Sybil F. Stershic, Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care.

20. "Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job." -Ken Blanchard and Scott Blanchard, Do People Really Know What You Expect from Them? Fast Company

21. "Engaged employees stay for what they give (they like their work); disengaged employees stay for what they get (favorable job conditions, growth opportunities, job security)." -Blessing White's The State of Employee Engagement 2008

22. "Highly engaged employees make the customer experience. Disengaged employees break it." -Timothy R. Clark, The 5 Ways That Highly Engaged Employees are Different

23. "An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success." --Stephen Covey

24. "TURNED ON people figure out how to beat the competition, TURNED OFF people only complain about being beaten by the competition." -Ben Simonton, author of Leading People To Be Highly Motivated And Committed

25. "Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world." -Francis Hesselbein, Hesselbein on Leadership

26. "Engagement = Motivation = Performance = Productivity = Profitability". -Ian Hutchinson, author of People Glue

27. "Many people are unmotivated, not because they have a great reason to be, but rather because they have not been given a great reason to be motivated & engaged." -Ian Hutchinson, author of People Glue

28. "Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability."  Anne M. Mulcahy, former CEO of Xerox

29. "Early in my career, one of the first business lessons I learned was this: It's impossible to win the hearts and minds of people unless you clearly establish goals and values and reward people if they act in a way that leads to the fulfillment of those objectives. It quickly became clear to me that if you want to make sure your customers are treated well, you have to make sure you treat your employees well and recognize their efforts."  F. Robert Salerno, CEO of Avis

30. "We're competing for people trans-sector, trans-nationally, and in my view employee engagement is a vital ingredient in employee retention." Paul Drechsler, Chairman and CEO of Wates

31. "Employee engagement in times of difficulties and severe economic climate is far more profoundly important now. . . . Employees are willing to give their all when they are well-treated, appreciated. And the ability to unlock that potential is a competitive distinction…It's their decisions, their actions, their attitude that really make the difference. Imagine taking 10,000 employees, and each and every one of them wanting to give more. That's really the difference between [us and] a company that has its employees just punching the clock and trying to get through the day."  Gamal Aziz, CEO of the MGM Grand

32. Don Peppers suggests that "an engaged employee is someone who is enthusiastic about his or her work - and enthusiastic about the mission being accomplished through the work. Essentially, engaged employees are proud of their work life and enjoy it to the extent that the distinction between work and leisure sometimes blurs."

33. "Engagement is a lot more than people showing up on time and doing their job. It's an employee who interacts with the company, who brings new ideas about how to do the work, who's willing to train or mentor and be an advocate for the company and the people he or she works with - without necessarily being asked." To Tom Miller of The Miller Company

34. "Engaged employees will be willing to stay late even if they are not being paid overtime, they will be willing to work weekends and outside of normal working hours, and even outside of work they will be evangelistic about the firm they work for. I see them as identifying wholeheartedly with their companies rather than just seeing the company as a means to earn a certain salary." Alex Edmans, a finance professor at the Wharton School

35. "Every company looks for that 'something extra' that will motivate employees to invest themselves in what the organization pursues. This 'engagement' of employees is a combination of functional and emotional commitment - the functional commitment to get things done, and the emotional commitment to invest 'something extra' in the success of the efforts. A company's brand as a place to work is a critical factor in achieving engagement: it articulates the value proposition the company offers to employees - so employees can easily answer the question 'What's in it for me?' to work here. The ultimate result of engagement is a workforce committed to achieving real results that can be measured in metrics of financial return, employee turnover and productivity." Mark Schumann, a managing partner for Towers Perrin


1. "Whatever you do, or dream you can, begin it. Boldness has genius and power and magic in it." - Johann Wolfgang von Goethe

2. "There are two mistakes one can make along the road to truth -- not going all the way, and not starting." - Buddha

3. "Be willing to be a beginner every single morning." - Meister Eckhart

4. "All great ideas and all great thoughts have a ridiculous beginning." - Albert Camus

5. "A journey of a thousand miles begins with a single step." - Lao Tzu

6. "Beginnings are always messy." - John Galsworthy

7. "When there is a start to be made, don't step over! Start where you are." - Edgar Cayce

8. "So many fail because they don't get started -- they don't go. They don't overcome inertia. They don't begin." - W. Clement Stone

9. "Every new beginning comes from some other beginning's end." - Seneca

10. "The beginning is the most important part of the work." - Plato

11. "The beginnings of all things are small." - Cicero

12. "What's well begun is half done." - Horace

13. "Every exit is an entry somewhere else." - Tom Stoppard

14. "The person who removes a mountain begins by carrying away small stones." - Chinese Proverb

15. "No good ending can be expected in the absence of the right beginning." - I Ching

16. "Take the first step in faith. You don't have to see the whole staircase, just take the first step." - Martin Luther King

17. "Beginning is easy -- continuing hard." - Japanese Proverb

18. "There will come a time when you believe everything is finished. That will be the beginning." - Louis L'Amour

19. "The greatest masterpieces were once only pigments on a palette." - Henry Hoskins

20. "Start by doing what's necessary; then do what's possible; and suddenly you are doing the impossible." - St. Francis of Assisi


"Good leaders make people feel that they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning." --Warren G. Bennis

"Outstanding leaders go out of the way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish." --Sam Walton

"Leadership rests on a new foundation and the skills this requires are changing: managing complex situations, communication and coaching, ability to elicit employee commitment and collaboration, and an ability to forge partnerships and foster the development of talent." Jean-Baptiste Audrerie

" … great leadership at the top doesn't amount to much if you don't have exceptional leadership at the unit level. That's where great things get done." Jim Collins

"Effective organizational leadership is simple:  1. Have a vision of where you want to get to.  2. Clearly and persuasively communicate that vision to employees.  3.  Be consistent in your behaviors as you strive to achieve that vision." - from A Roadmap for Employee Engagement by Andy Parsley

"Good leaders make people feel that they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning." --Warren G. Bennis

1. "Management is doing things right; leadership is doing the right things." - Peter F. Drucker

2. "If you don't understand that you work for your mislabeled 'subordinates,' then you know nothing of leadership. You know only tyranny." - Dee Hock

3. "A leader is best when people barely know he exists. When his work is done, his aim fulfilled, they will say 'we did it ourselves.'" - Lao Tzu

4. "The led must not be compelled; they must be able to choose their own leader." - Albert Einstein

5. "The manager asks how and when; the leader asks what and why." - Warren Bennis

6. "The first responsibility of a leader is to define reality. The last is to say thank you." - Max DePree

7. "If your actions inspire others to dream more, learn more, do more and become more, you are a leader." - John Quincy Adams

8. "The leader has to be practical and a realist, yet must talk the language of the visionary and the idealist." - Eric Hoffer

9. "Nearly all men can stand adversity, but if you want to test a man's character, give him power." - Abraham Lincoln

10. "Lead and inspire people. Don't try to manage and manipulate people. Inventories can be managed but people must be lead." - Ross Perot

11. "Those who try to lead the people can only do so by following the mob." - Oscar Wilde

12. "All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership." - John Kenneth Galbraith

13. "Leadership is practiced not so much in words as in attitude and in actions. - Harold S. Geneen

14. "Leaders must be close enough to relate to others, but far enough ahead to motivate them." - John Maxwell

15. "The very essence of leadership is that you have to have a vision."-Theodore Hesburgh

16. "The key to successful leadership today is influence, not authority." - Kenneth Blanchard

17. "Leaders conceive and articulate goals that lift people out of their petty preoccupations and unite them in pursuit of objectives worthy of their best efforts." - John Gardner

18. "Our chief want is someone who will inspire us to be what we know we could be." - Ralph Waldo Emerson

19. "The ability to summon positive emotions during periods of intense
stress lies at the heart of effective leadership." - Jim Loehr

20. "Never tell people how to do things. Tell them what to do and they
will surprise you with their ingenuity." - General George Patton

21. As we look ahead into the next century, leaders will be those who empower others." - Bill Gates

22. "Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy." - Norman Schwarzkopf

23. I'm sad to report that in the past few years, ever since uncertainty became our insistent 21st century companion, leadership has taken a great leap backwards to the familiar territory of command and control." - Margaret Wheatley

24. "The growth and development of people is the highest calling of leadership." - Harvey S. Firestone

25. "One of the tests of leadership is the ability to recognize a problem before it becomes an emergency." - Arnold Glasow

26. "The function of leadership is to produce more leaders, not more followers." - Ralph Nader

27. "You don't lead by hitting people over the head. That's assault, not leadership." - Dwight D. Eisenhower

28. "Effective leadership is putting first things first. Effective management is discipline, carrying it out." - Stephen Covey

29. "No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings." - Peter Drucker

30. "The best executive is the one who has sense enough to pick good people to do what he wants done, and self-restraint to keep from meddling with them while they do it." - Theodore Roosevelt

31. "A leader is a dealer in hope." - Napoleon Bonaparte

32. "To be able to lead others, a man must be willing to go forward alone." - Harry Truman

33. "Example is not the main thing in influencing others; it is the only thing." - Albert Schweitzer

34. "People ask the difference between a leader and a boss. The leader works in the open, and the boss in covert." - Theodore Roosevelt

"The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant." ~ Max DePree, former CEO of Herman Miller

If you want to know why your people are not performing well, step up to the mirror and take a look. Ken Blanchard, The Heart of a Leader

The best companies for leadership "recognize that many of the skills once required solely for senior leadership roles - high levels of emotional intelligence, commitment to continuous learning, analytical thinking - are now critical at every level of the organization," Ruth Malloy, global managing director of Hay Group's Leadership and Talent practice,


1. "It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change." - Charles Darwin

2. "Change before you have to." - Jack Welch

3. "People don't resist change. They resist being changed!" -- Peter Senge

4. "Everyone thinks of changing the world, but no one thinks of changing himself." - Leo Tolstoy

5. "The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking." - Albert Einstein

6. "Nothing endures but change." - Heraclitus

7. "You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete." - Buckminster Fuller

8. "Never believe that a few caring people can't change the world. For, indeed, that's all who ever have." - Margaret Mead

9. "I put a dollar in one of those change machines. Nothing changed."- George Carlin

10. "The key to change... is to let go of fear." - Rosanne Cash

11. "When people are ready to, they change. They never do it before then, and sometimes they die before they get around to it. You can't make them change if they don't want to, just like when they do want to, you can't stop them." - Andy Warhol

12. "Be the change you want to see in the world." - Mahatma Gandhi

13. "Things do not change; we change." - Henry David Thoreau

14. "God grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference." - St. Francis of Assisi

15. "We change whether we like it or not." - Ralph Waldo Emerson

16. "When you're finished changing, you're finished." - Benjamin Franklin

17. "All changes, even the most longed for, have their melancholy; for what we leave behind us is a part of ourselves; we must die to one life before we can enter another." - Anatole France

18. "When we are no longer able to change a situation, we are challenged to change ourselves." - Victor Frankl

19. "Without accepting the fact that everything changes, we cannot find perfect composure. But unfortunately, although it is true, it is difficult for us to accept it. Because we cannot accept the truth of transience, we suffer." - Shunryu Suzuki

20. "If you want to make enemies, try to change something." - Woodrow Wilson

21. "Faced with the choice between changing one's mind and proving that there is no need to do so, almost everyone gets busy on the proof." - John Kenneth Galbraith

22. "Our only security is our ability to change." - John Lilly

23. "If you don't like something, change it. If you can't change it, change your attitude." - Maya Angelou

24. "Life belongs to the living, and he who lives must be prepared for changes." - Johann Wolfgang von Goethe

25. "The only way to make sense of change is to plunge into it, move with it, and join the dance." - Alan Watts

26. "The world hates change, yet it is the only thing that has brought progress." - Charles Kettering

27. "We live in a moment of history where change is so speeded up that we begin to see the present only when it is already disappearing." - R.D. Laing

28. "People change and forget to tell each other." - Lillian Hellman

29. "The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades." - John Kotter

30. "Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got." - Peter Drucker

31. "In times of rapid change, experience could be your worst enemy."- J. Paul Getty

32. "Change your thoughts and you change your world." - Norman Vincent Peale

33. "Know what's weird? Day by day, nothing seems to change, but pretty soon...everything's different." - Calvin from Calvin and Hobbes

34. "We must be willing to let go of the life we have planned, so as to accept the life that is waiting for us." - Joseph Campbell

35. "It may be hard for an egg to turn into a bird: it would be a jolly sight harder for it to learn to fly while remaining an egg. We are like eggs at present. And you cannot go on indefinitely being just an ordinary, decent egg. We must be hatched or go bad." - C. S. Lewis

36. "If you do not change direction, you may end up where you are heading." - Lao Tzu

37. "The changes we dread most may contain our salvation." - Barbara Kingsolver

38. "If you always do what you've always done, you'll always get what you've always got." - Anon


1. "I want to put a ding in the universe." - Steve Jobs

2. "Ideas won't keep. Something must be done about them." - Alfred North Whitehead

3. "Intuition will tell the thinking mind where to look next." - Jonas Salk

4. "If you have always done it that way, it is probably wrong." - Charles Kettering

5. "Security is mostly a superstition. Life is either a daring adventure or nothing." - Helen Keller

6. "If you can dream it, you can do it." - Walt Disney

7. "You can't solve a problem on the same level that it was created. You have to rise above it to the next level." - Albert Einstein

8. "Do not fear mistakes. There are none." - Miles Davis

9. "The creation of something new is not accomplished by the intellect, but by the play instinct arising from inner necessity. The creative mind plays with the object it loves." - Carl Jung

10. "There is only one thing stronger than all the armies of the world: and that is an idea whose time has come." - Victor Hugo

11. "If you lose the power to laugh, you lose the power to think."
- Clarence Darrow

12. "Ideas are like rabbits. You get a couple and learn how to handle them, and pretty soon you have a dozen." - John Steinbeck

13. "To accomplish great things we must dream as well as act." - Anatole France

14. "It is the essence of genius to make use of the simplest ideas."
- Charles Peguy

15. "There's no good idea that cannot be improved on." - Michael Eisner

16. "We don't see things as they are, we see things as we are." - Anais Nin

17. "We don't know a millionth of one percent about anything."
- Thomas Edison

18. "The best vision is insight." - Malcolm Forbes

19. "Genius is infinite painstaking." - Michelangelo

20. "Nothing will change the fact that I cannot produce the least thing without absolute solitude." - Goethe

21. "Neither a lofty degree of intelligence, nor imagination, nor both together, go to the making of genius. Love, Love, Love. That is the soul of genius." - Mozart

22. "Swipe from the best, then adapt." - Tom Peters

23. "Give me the young man who has brains enough to make a fool of himself." - Robert Louis Stevenson

24. "You can expect no influence if you are not susceptible to influence." - Carl Jung

25. "Whether or not you can observe a thing depends upon the theory you use. It is the theory which decides what can be observed." - Albert Einstein

26. "Whatever you can do, or dream you can, begin it. Boldness has genius, power and magic in it." - Goethe

27. "Sit, walk, or run, but don't wobble." - Zen proverb

28. "The greater the contrast, the greater the potential. Great energy only comes from a correspondingly great tension of opposites." - Carl Jung

29. "We don't know who discovered water, but we're certain it wasn't a fish." - John Culkin

30. "I will act as if what I do will make a difference." - William James

31. "There is no such thing as a long piece of work, except one that you dare not start." - Charles Baudelaire

32. "What is now proved was once only imagined." - William Blake

33. "Remember, a dead fish can float down a stream, but it takes a live one to swim upstream." - W.C. Fields

34. "99 percent of success is built on failure." - Charles Kettering

35. "If the only tool you have is a hammer, you tend to see every problem as a nail." - Abraham Maslow

36. "Not everything that counts can be counted, and not everything that can be counted counts." - Albert Einstein

37. "The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function." - F. Scott Fitzgerald

38. "The ultimate creative thinking technique is to think like God. If you're an atheist, pretend how God would do it." - Frank Lloyd Wright

39. "I start where the last man left off." - Thomas Edison

40. "Never confuse motion with action." - Ernest Hemingway

41. "The greatest invention in the world is the mind of a child." - Thomas Edison

42. "No matter how well you perform, there's always somebody of intelligent opinion who thinks it's lousy." - Sir Laurence Olivier

43. "You must do the thing you think you cannot do." - Eleanor Roosevelt

44. "I'll play it first and tell you what it is later." - Miles Davis

45. "The way to get good ideas is to get lots of ideas and throw the bad ones away." - Linus Pauling

46. "Discovery is seeing what everybody else has seen, and thinking what nobody else has thought." - Albert Szent-Gyorgi

47. "A pile of rocks ceases to be a rock pile when somebody contemplates it with the idea of a cathedral in mind."- Antoine Saint-Exupery

48. "Without a deadline, baby, I wouldn't do nothing." - Duke Ellington

49. "You miss 100 percent of the shots you never take." - Wayne Gretzky

50. "In the beginner's mind there are many possibilities; in the expert's mind there are few." - Shunryu Suzuki

51. "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - General George Patton

52. "The man with a new idea is a crank - until the idea succeeds." - Mark Twain

53. "A problem well stated is a problem half solved." - Charles Kettering

54. "The best thinking has been done in solitude. The worst has been done in turmoil." - Thomas Edison

55. "Don't be afraid to take a big step when one is indicated. You can't cross a chasm in two small jumps." - David Lloyd George

56. "The silly question is the first intimation of some totally new development." - Alfred North Whitehead

57. "A man is not idle because he is absorbed in thought. There is a visible labor and there is an invisible labor." - Victor Hugo

58. "Money never starts an idea; it is the idea that starts the money." - William J. Cameron

59. "Systems die; instincts remain." - Oliver Wendell Holmes

60. "You will never find the time for anything. If you want time, you must make it." - Charles Burton

61. "Whenever anything is being accomplished, it is being done, I have learned, by a monomaniac with a mission." - Peter Drucker

62. "One of the illusions of life is that the present hour is not the critical, decisive one." - Ralph Waldo Emerson

63. "The lightning spark of thought generated in the solitary mind awakens its likeness in another mind." - Thomas Carlyle

64. "I failed my way to success." - Thomas Edison

65. "Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has." - Margaret Mead

66. "The way to succeed is to double your failure rate." - Thomas Watson, (Founder of IBM)

67. "Innovation opportunities do not come with the tempest but with the rustling of the breeze." - Peter Drucker

68. "The enterprise that does not innovate ages and declines. And in a period of rapid change such as the present, the decline will be fast." - Peter Drucker

69. "You can only be as good as you dare to be bad." - John Barrymore

70. "No idea is so outlandish that it should not be considered."
- Winston Churchill

71. "Conclusions arrived at through reasoning have very little or no influence in altering the course of our lives." - Carlos Casteneda

72. "After years of telling corporate citizens to 'trust the system,' many companies must relearn instead to trust their people - and encourage their people to use neglected creative capacities in order to tap the most potent economic stimulus of all: idea power." - Rosabeth Moss Kanter

73. "If the creator has a purpose in equipping us with a neck, he surely would have meant for us to stick it out." - Arthur Koestler

74. "If you do not express your own original ideas, if you do not listen to your own being, you will have betrayed yourself." - Rollo May

75. "Nothing is more dangerous than an idea when it is the only one you have." - Emile Chartier

76. "There's always an element of chance and you must be willing to live with that element. If you insist on certainty, you will paralyze yourself." - J.P. Getty

77. "Almost all really new ideas have a certain aspect of foolishness when they are just produced." - A.N. Whitehead

78. "Our best ideas come from clerks and stock boys." - Sam Walton

79. "The gift of fantasy has meant more to me than my talent for absorbing positive knowledge." - Albert Einstein

80. "Every act of creation is, first of all, an act of destruction." - Pablo Picasso

81. "Time flies like an arrow. Fruit flies like a banana." - Groucho Marx

82. "Imagination is more important than knowledge." - Albert Einstein

83. "Genius, in truth, means little more than the faculty of perceiving in an unhabitual way." - William James

84. "Vision is the art of seeing things invisible." - Jonathan Swift

85. "The best way to predict the future is to create it." - Alan Kay

86. "If you go to your grave without painting your masterpiece, it will not get painted. No one else can paint it." - Gordon MacKenzie

87. "Taking a new step, uttering a new word, is what people fear most." - Fyodor Dostoevsky

88. "There is a vitality, a life force, that is translated to you into action, and because there is only one of you in all time, this expression is unique. And if you block it, it will never exist through any other medium, and will be lost." - Martha Graham

89. "We have approximately 60,000 thoughts in a day. Unfortunately, 95% of them are thoughts we had the day before." - Deepak Chopra

90. "Confusion is a word we have invented for an order that is not yet understood." - Henry Miller

91. "I refuse to be intimidated by reality anymore. What is reality? Nothing but a collective hunch." - Lily Tomlin

92. "Now that we have met with paradox we have some hope of making progress." - Niels Bohr

93. "Microsoft is always two years away from failure." - Bill Gates

94. "We've reached the end of incrementalism. Only those companies that are capable of creating industry revolutions will prosper in the new economy. - Gary Hamel

95. "If I have a thousand ideas and only one turns out to be good, I am satisfied." - Alfred Noble

96. "I've been doing a lot of abstract painting lately, extremely abstract. No brush, no paint, no canvas, I just think about it." - Steven Wright

97. "You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new." - Steve Jobs

98. "I am looking for a lot of people who have an infinite capacity to not know what can't be done." - Henry Ford

99. "You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere." - Lee Iacocca

100. "I can't understand why people are frightened of new ideas. I'm frightened of the old ones." - John Cage


1. "It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed." - Charles Darwin

2. "Alone we can do so little; together we can do so much." - Helen Keller

3. "If two men on the same job agree all the time, then one is useless. If they disagree all the time, both are useless." - Darryl F. Zanuck

4. "If everyone is moving forward together, then success takes care of itself." - Henry Ford

5. "Many ideas grow better when transplanted into another mind than the one where they sprang up." - Oliver Wendell Holmes

6. "If I have seen further it is by standing on the shoulders of giants." - Isaac Newton

7. "It takes two to speak the truth -- one to speak, and another to hear." - Henry David Thoreau

8. "If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas." - George Bernard Shaw

9. "Politeness is the poison of collaboration." - Edwin Land

10. "I never did anything alone. Whatever was accomplished in this country was accomplished collectively." - Golda Meir

11. "It is literally true that you can succeed best and quickest by helping others to succeed." - Napoleon Hill

12. "No matter what accomplishments you make, somebody helped you." - Althea Gibson

13. "The strength of the team is each individual member. The strength of each member is the team." - Phil Jackson

14. "Coming together is a beginning, staying together is progress, and working together is success." - Henry Ford

15. "The lightning spark of thought generated in the solitary mind awakens its likeness in another mind." -- Thomas Carlyle


"If communication is not your top priority, all of your other priorities are at risk." - Bob Aronson, Communications Consultant

Effective Communications create Engaged Employees create Loyal Customers who in turn create Bigger Profit$. Andy Parsley

1. "The most important thing in communication is hearing what isn't said." - Peter Drucker

2. "The single biggest problem in communication is the illusion that it has taken place." - George Bernard Shaw

3."Think like a wise man but communicate in the language of the people." - William Butler Yeats

4. "We have two ears and one mouth so that we can listen twice as much as we speak." - Epictetus

5. "Speak when you are angry -- and you'll make the best speech you'll ever regret." - Laurence Peters

6. "In the last analysis, what we are communicates far more eloquently than anything we say or do." - Stephen Covey

7. "The most important things are the hardest to say, because words diminish them." - Stephen King

8. "Of all of our inventions for mass communication, pictures still speak the most universally understood language." - Walt Disney

9. "Good communication is as stimulating as black coffee, and just as hard to sleep after." - Anne Morrow Lindbergh

10. "The two words information and communication are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." - Sydney Harris

11. "Communication leads to community, that is, to understanding, intimacy and mutual valuing." - Rollo May

12. "Humor is the affectionate communication of insight." - Leo Rosten

13. "Science may never come up with a better office communication system than the coffee break." - Earl Wilson

14. "Communication is everyone's panacea for everything." - Tom Peters

15. "Two monologues do not make a dialogue." - Jeff Daly

16. "Wise men talk because they have something to say; fools, because they have to say something." - Plato

17. "Be still when you have nothing to say; when genuine passion moves you, say what you've got to say, and say it hot." - D.H. Lawrence

18. "Any problem, big or small, within a family, always seems to start with bad communication. Someone isn't listening." - Emma Thompson

19. "When people talk, listen completely. Most people never listen." - Ernest Hemingway

20. "You cannot truly listen to anyone and do anything else at the same time." - Scott Peck

21. "The difference between the right word and the almost right word is the difference between lightning and a lightning bug." - Mark Twain

22. "That which we are capable of feeling, we are capable of saying." - Cervantes

23. "I have an answering machine in my car. It says, 'I'm home now. But leave a message and I'll call when I'm out.'" - Steven Wright

24. "Give me the gift of a listening heart." - King Solomon


Tried anything recently that didn't quite work out? Congratulations!

Bottom line, there is no innovation without "failure." If your perception of failure is something to avoid, you can kiss your efforts to create something wonderful goodbye. Failure comes with the territory.

If the word puts you in a foul mood, try another one -- like "experiment," for example.

1. "Do not fear mistakes. There are none." -- Miles Davis

2. "99 percent of success is built on failure." -- Charles Kettering

3. "I have not failed once. I've just found 10,000 ways that didn't work." -- Thomas Edison

4. "An inventor fails 999 times, and if he succeeds once, he's in. He treats his failures simply as practice shots." -- Charles Kettering

5. "Give me the young man who has brains enough to make a fool of himself." -- Robert Louis Stevenson

6. "Only those who dare to fail greatly can ever achieve greatly."
-- Robert F. Kennedy

7. "Adversity reveals genius, prosperity conceals it." -- Horace

8. "When we can begin to take our failures non-seriously, it means we are ceasing to be afraid of them. It is of immense importance to laugh at ourselves." -- Katherine Mansfield

9. "Failure is only the opportunity to begin again more intelligently."
-- Henry Ford

10. "No matter how well you perform, there's always somebody of intelligent opinion who thinks it's lousy." -- Sir Laurence Olivier

11. "If your life is free of failures, you're not taking enough risks."
-- H. Jackson Brown

12. "You may be disappointed if you fail, but you are doomed if you don't try." -- Beverly Sills

13. "I failed my way to success." -- Thomas Edison

14. "Act as if it were impossible to fail." -- Dorothea Brande

15. "Failure is success if we learn from it." -- Malcolm Forbes

16. "You can only be as good as you dare to be bad."
-- John Barrymore

17. "The season of failure is the best time for sowing the seeds of success." -- Paramahansa Yogananda

18. "Failure doesn't mean that you're a failure ... it just means you haven't succeeded yet." -- Robert Schuller

19. "Never confuse a single defeat with a final defeat."
-- F. Scott Fitzgerald

20. "Failure is nature's plan to prepare you for great responsibilities."
-- Napoleon Hill

21. "You may have a fresh start any moment you choose, for this thing that we call 'failure' is not the falling down, but the staying down."-- Mary Pickford

22. "Never give in, never give in, never, never, never never -- in nothing, great or small, large or petty -- never give in except to convictions of honor and good sense." -- Winston Churchill

23. "We are not retreating -- we are advancing in another direction."
-- Douglas MacArthur

24. "I am not discouraged, because every wrong attempt discarded is another step forward." -- Thomas A. Edison

25. "Fall seven times, stand up eight." -- Japanese Proverb

26. "Our greatest glory is not in never falling, but in rising every time we fall." -- Confucius

27. "Stumbling is not falling." -- Portuguese Proverb

28. "The way to succeed is to double your failure rate."
-- Thomas Watson, Founder, IBM


1. "The best way to find yourself is to lose yourself in the service of others." - Mahatma Gandhi

2. "Never worry about numbers. Help one person at a time, and always start with the person nearest you." - Mother Teresa

3. "Everybody can be great because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love." - Martin Luther King Jr.

4. "How can I be useful, of what service can I be? There is something inside me, what can it be?" - Vincent Van Gogh

5. "How wonderful it is that nobody need wait a single moment before starting to improve the world." - Anne Frank

6. "Selfless service alone gives the needed strength and courage to awaken the sleeping humanity in one's heart." - Sai Baba

7. "I slept and dreamt that life was joy. I awoke and saw that life was service. I acted, and behold, service was joy." - Rabindranath Tagore

8. "As far as service goes, it can take the form of a million things. To do service, you don't have to be a doctor working in the slums for free, or become a social worker. Your position in life and what you do doesn't matter as much as how you do what you do." - Elisabeth Kubler-Ross

9. "Only those who have learned the power of sincere and selfless contribution experience life's deepest joy: true fulfillment." - Anthony Robbins

10. "Imagine what a harmonious world it could be if every single person, both young and old, shared a little of what he is good at doing." - Quincy Jones

11. "If you can't feed a hundred people, then feed just one." - Mother Teresa

12. "I shall pass through this world but once. Any good therefore that I can do or any kindness that I can show to any human being, let me do it now. Let me not defer or neglect it, for I shall not pass this way again." - Mahatma Gandhi

13. I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do." - Edward Everett Hale

14. "Nobody made a greater mistake than he who did nothing because he could only do a little." - Edmund Burke

15. "Do not let what you cannot do interfere with what you can do." - John Wooden


1.  "Start by doing what's necessary; then do what's possible; and suddenly you are doing the impossible." - St. Francis of Assisi

2. "Sometimes I've believed as many as six impossible things before breakfast." - Lewis Carroll

3. "The Wright brother flew right through the smoke screen of impossibility." - Charles Kettering

4. "In order to attain the impossible, one must attempt the absurd." - Miguel de Cervantes

5. "The secret of life is to have a task, something you devote your entire life to, something you bring everything to, every minute of the day for the rest of your life. And the most important thing is, it must be something you cannot possibly do." - Henry Moore

6. "It's kind of fun to do the impossible!" - Walt Disney

7. "I am where I am because I believe in all possibilities." - Whoopi Goldberg

8. "What is now proved, was once only imagined." - William Blake

9. "Truth is stranger than fiction, but it is because fiction is obliged to stick to possibilities. Truth isn't." - Mark Twain

10. "The limits of the possible can only be defined by going beyond them into the impossible." - Arthur C. Clarke

11. "Never tell a young person that anything cannot be done. God may have been waiting centuries for someone ignorant enough of the impossible to do that very thing." - John Andrew Holmes

12. "God created a number of possibilities in case some of his prototypes failed. That is the meaning of evolution." - Graham Greene

13. "Whether you believe you can or not, you're right." - Henry Ford

14. "Most people are not really free. They are confined by the niche in the world that they carve out for themselves. They limit themselves to fewer possibilities by the narrowness of their vision." - V.S. Naipaul

15. "I don't regret a single excess of my responsive youth. I only regret, in my chilled age, certain occasions and possibilities I didn't embrace." - Henry James

16. "In the beginner's mind there are many possibilities, in the expert's mind there are few." - Shunryu Suzuki

17. "The future belongs to those who see possibilities before they become obvious." - John Sculley

18. "One's only rival is one's own potentialities. One's only failure is failing to live up to one's own possibilities. In this sense, every man can be a king, and must therefore be treated like a king." - Abraham Maslow

19. "The possibilities are numerous once we decide to act and not react." - George Bernard Shaw

20. "We all have possibilities we don't know about. We can do things we don't even dream we can do." - Dale Carnegie

21. "An optimist expects his dreams to come true; a pessimist expects his nightmares to." - Laurence J. Peter

22. "When nothing is sure, everything is possible." - Margaret Drabble

23. "Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and understand." - Albert Einstein

24. "I am neither an optimist nor pessimist, but a possibilist." - Max Lerner

25. "If I were to wish for anything, I should not wish for wealth and power, but for the passionate sense of the potential, for the eye which, ever young and ardent, sees the possible. Pleasure disappoints, possibility never. And what wine is so sparkling, what so fragrant, what so intoxicating, as possibility!" - Soren Kierkegaard

26. "All things are possible until they are proved impossible. Even the impossible may only be so, as of now." - Pearl S. Buck

27. "Until you're ready to look foolish, you'll never have the possibility of being great." - Cher

28. "This has always been a motto of mine: Attempt the impossible in order to improve your work." - Bette Davis

29. "You and I are essentially infinite choice-makers. In every moment of our existence, we are in that field of all possibilities where we have access to an infinity of choices." - Deepak Chopra

30. "Some people see things as they are and say 'Why?' I dream of things that never were and say 'Why not?'" - George Bernard Shaw

31. "The thing the sixties did was to show us the possibilities and the responsibility that we all had. It wasn't the answer. It just gave us a glimpse of the possibility." - John Lennon

32. "I love those who yearn for the impossible." - Goethe

33. "Every man is an impossibility until he is born." - Ralph Waldo Emerson

34. "If you can't, you must. If you must, you can." - Tony Robbins

35. "A likely impossibility is always preferable to an unconvincing possibility." - Aristotle

36. "If someone says can't, that shows you what to do." - John Cage

37. "You must do the thing you think you cannot do." - Eleanor Roosevelt

38. "Apparently there is nothing that cannot happen today." - Mark Twain

39. "Most of the things worth doing in the world had been declared impossible before they were done." - Louis D. Brandeis

40. "The possible's slow fuse is lit by the imagination." - Emily Dickinson

41. "I am always doing that which I cannot do, in order that I may learn how to do it." - Pablo Picasso

42. "If we all did the things we are capable of doing, we would literally astound ourselves." - Thomas Edison

43. "Shoot for the moon. Even if you miss, you'll land among the stars." - Les Brown

44. If one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with a success unexpected in common hours." - Henry David Thoreau

45. "Everything you can imagine in real." - Picasso

46. "Everything that is done in the world is done by hope." - Martin Luther

47. "Dream as if you'll live forever. Live as if you'll die today." - James Dean

48. "I don't dream at night, I dream all day. I dream for a living."
- Steven Spielberg

49. "The shell must break before the bird can fly." - Alfred Tennyson

50. "If not you, who? If not now, when?" - Rabbi Hillel


1. "Whatever you can do, or dream you can, begin it. Boldness has genius, power and magic in it." -- Goethe

2. "Security is mostly a superstition. Life is either a daring adventure or nothing." -- Helen Keller

3. "It's not because things are difficult that we dare not venture. It's because we dare not venture that they are difficult." -- Seneca

4. "Only those who will risk going too far can possibly find out how far it is possible to go." -- T.S. Eliot

5. "What you have to do and the way you have to do it is incredibly simple. Whether you are willing to do it is another matter." -- Peter Drucker

6. "Go out on a limb. That's where the fruit is." -- Jimmy Carter

7. "I am always doing that which I cannot do, in order that I may learn how to do it." -- Pablo Picasso

8. "Life is being on the wire, everything else is just waiting. -- Karl Wallenda

9. "If things seem under control, you are just not going fast enough." -- Mario Andretti

10. "Don't be afraid to take a big step. You can't cross a chasm in two small jumps." -- David Lloyd George

11. "It is only by risking our persons from one hour to another that we live at all." -- William James

12. "Do one thing every day that scares you." -- Eleanor Roosevelt

13. "Trust your own instinct. Your mistakes might as well be your own, instead of someone else's." -- Billy Wilder

14. "The dangers of life are infinite, and among them is safety." -- Goethe

15. "Do not fear mistakes. There are none." -- Miles Davis

16. "A man would do nothing, if he waited until he could do it so well that no one would find fault with what he has done." -- Cardinal Newman

17. "Test fast, fail fast, adjust fast." -- Tom Peters

18. "Never let the odds keep you from doing what you know in your heart you were meant to do." -- H. Jackson Brown, Jr.

19. "Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did. So throw off the bowlines, sail away from the safe harbor, catch the trade winds in your sails. Explore. Dream. Discover." -- Mark Twain

20. "Leap and the net will appear." -- Zen Saying

21. "The way to develop self-confidence is to do the thing you fear and get a record of successful experiences behind you. Destiny is not a matter of chance, it is a matter of choice; it is not a thing to be waited for, it is a thing to be achieved." -- William Jennings Bryan

22. "Pearls don't lie on the seashore. If you want one, you must dive for it." -- Chinese proverb

23. "Nothing will ever be attempted, if all possible objections must be first overcome." -- Samuel Johnson

24. "And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom." -- Anais Nin

25. "Are you placing enough interesting, freakish, long shot, weirdo bets?" -- Tom Peters

26. "Take calculated risks. That is quite different from being rash." -- General George Patton

27. "I can accept failure. Everybody fails at something. But I can't accept not trying. Fear is an illusion." -- Michael Jordan

28. "Opportunity dances with those on the dance floor." -- Anonymous

29. "Yes, risk-taking is inherently failure-prone. Otherwise, it would be called 'sure-thing-taking.'" -- Jim McMahon

30. "People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year." -- Peter Drucker

31. "Necessity is the mother of taking chances." -- Mark Twain

32. "99 percent of success is built on failure." -- Charles Kettering

33. "Progress always involves risks. You can't steal second base and keep your foot on first." -- Frederick Wilcox

34. "What great thing would you attempt if you knew you could not fail?" -- Robert Schuller

35. "Every society honors its live conformists and its dead troublemakers." -- Mignon McLaughlin

36. "You can only be as good as you dare to be bad." -- John Barrymore

37. "Anything that is successful is a series of mistakes." -- Billie Armstrong

38. "Give me the young man who has brains enough to make a fool of himself." -- Robert Louis Stevenson

39. "If it's a good idea, go ahead and do it. It's much easier to apologize than it is to get permission." -- Rear Admiral Grace Hopper

40. "If you risk nothing, then you risk everything." -- Geena Davis

41. "Taking a new step, uttering a new word, is what people fear most." -- Fyodor Dostoevsky

42. "Remember, a dead fish can float down a stream, but it takes a live one to swim upstream." -- W.C. Fields

43. "Take risks: if you win, you will be happy; if you lose, you will be wise." -- Anonymous

44. "To dare is to lose one's footing momentarily. To not dare is to lose oneself." -- Soren Kierkegaard

45. "You'll always miss 100% of the shots you don't take." -- Wayne Gretzky

46. "It is only in adventure that some people succeed in knowing themselves." -- Andre Gide

47. "Do not be too timid and squeamish about your actions. All life is an experiment. The more experiments you make the better." -- Ralph Waldo Emerson

48. "One does not discover new lands without consenting to lose sight of the shore for a very long time." -- Andre Gide

49. "Danger can never be overcome without taking risks." -- Latin Proverb

50. "I'll play it first, and tell you what it is later." -- Miles Davis


"Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company." -Zig Ziglar

According to the U.S. Department of Labor, the #1 reason why people quit their jobs is because they don't feel appreciated. How we treat people has huge economic implications and yet many leaders totally ignore this dynamic in the corporate world. One of the fastest ways to change a business is to find ways to engage people emotionally.

"Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune." -Sam Walton

"I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement."  -Charles Schwab

Relationships are the central nervous system of any organization and appreciation is the simplest, easiest and most powerful motivational tool. -Ian Hutchinson, author of People Glue

"Regarding engagement, yes we need to pay people more - pay them more attention! It's just not about the money." -Ian Hutchinson, author of People Glue

1. "There is more hunger for love and appreciation in this world than for bread." - Mother Theresa

2. "If the only prayer you said in your whole life was, 'thank you,' that would suffice." - Meister Eckhart

3. "The deepest principle in human nature is the craving to be appreciated." - William James

4. "Feeling gratitude and not expressing it is like wrapping a present and not giving it." - William Arthur Ward

5. "I would rather be able to appreciate things I cannot have than to have things I am not able to appreciate." - Elbert Hubbard

6. "Celebrate what you want to see more of." - Tom Peters

7. "Gratitude is not only the greatest of virtues, but the parent of all others." -- Cicero

8. "Correction does much, but encouragement does more. Encouragement after censure is as the sun after a shower." - Goethe

9. "The aim of life is appreciation; there is no sense in not appreciating things; and there is no sense in having more of them if you have less appreciation of them." - G.K.Chesterton

10. "Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune." - Sam Walton

11. "Next to excellence is the appreciation of it." - William Makepeace Thackeray

12. "Encouraged people achieve the best; dominated people achieve second best; neglected people achieve the least." - Anonymous

13. "Nothing is more honorable than a grateful heart."-- Seneca

14. "Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around." - Leo Buscaglia

15. "I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement." - Charles Schwab

16. "You say grace before meals. All right. But I say grace before the concert and the opera, and grace before the play and pantomime, and grace before I open a book, and grace before sketching, painting, swimming, fencing, boxing, walking, playing, dancing and grace before I dip the pen in the ink." - G.K. Chesterton

17. "We can only be said to be alive in those moments when our hearts are conscious of our treasures." - Thornton Wilder

18. "In every person who comes near you look for what is good and strong." - John Ruskin

19. "There are two things people want more than sex and money -- recognition and praise." - Mary Kay Ash

20. "Appreciation can make a day, even change a life. Your willingness to put it into words is all that is necessary." - Margaret Cousins

21. "Let us rise up and be thankful, for if we didn't learn a lot today, at least we learned a little, and if we didn't learn a little, at least we didn't get sick, and if we got sick, at least we didn't die; so, let us all be thankful." - Buddha


1. "If you can dream it, you can do it." - Walt Disney

2. "Whatever you can do or dream you can, begin it. Boldness has genius, and magic and power in it. Begin it now." - Goethe

3. "The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it." - Michelangelo

4. "It's not enough to be busy, so are the ants. The question is, what are we busy about?" - Henry David Thoreau

5. "You don't lead by pointing and telling people some place to go. You lead by going to that place and making a case." - Ken Kesey

6. "If you want to build a ship, don't herd people together to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea." - Antoine de Saint-Exupery

7. "Your vision will become clear only when you look into your heart. Who looks outside, dreams. Who looks inside awakens." - Carl Jung

8. "The empires of the future are empires of the mind." - Winston Churchill

9. "Vision is the art of seeing things invisible." - Jonathan Swift

10. "Management has a lot to do with answers. Leadership is a function of questions. And the first question for a leader always is: 'Who do we intend to be?' Not 'What are we going to do?' but 'Who do we intend to be?' - Max DePree

11. "Vision without action is a daydream. Action with without vision is a nightmare." - Japanese Proverb

12. "The best way to predict the future is to create it." - Alan Kay

13."Where there is no vision the people perish." - Proverbs 29:18

14. "Vision without execution is hallucination." - Thomas Edison

15. "Leadership is the capacity to translate vision into reality." - Warren Bennis

16. "If you limit your choices only to what seems possible or reasonable, you disconnect yourself from what you truly want, and all that is left is a compromise." - Robert Fritz

17. "Create your future from your future, not your past." - Werner Erhard

18. "To the person who does not know where he wants to go there is no favorable wind." - Seneca

19. "You've got to think about big things while you're doing small things, so that all the small things go in the right direction." - Alvin Toffler

20. "To accomplish great things we must dream as well as act.: - Anatole France

21. "A possibility is a hint from God. One must follow it." - Soren Kierkegaard

22. "A leader's role is to raise people's aspirations for what they can become and to release their energies so they will try to get there." - David Gergen

23. "The very essence of leadership is that you have a vision. It's got to be a vision you articulate clearly and forcefully on every occasion. You can't blow an uncertain trumpet." - Theodore Hesburgh

24. "Determine that the thing can and shall be done and then we shall find the way." - Abraham Lincoln

25. "Dreams are extremely important. You can't do it unless you can imagine it." -George Lucas

26. "Cherish your visions and your dreams as they are the children of your soul, the blueprints of your ultimate achievements." - Napoleon Hill

27. "Pain pushes until vision pulls." - Michael Beckwith

28. "Vision animates, inspires, transforms purpose into action." - Warren Bennis

29. "The master of the art of living makes little distinction between his work and his play, his labor and his leisure, his mind and his body, his education and his recreation, his love and his religion. He hardly knows which is which; he simply pursues his vision of excellence in whatever he does, leaving others to decide whether he is working or playing. To him he is always doing both." - Buddha

30. "Rowing harder doesn't help if the boat is headed in the wrong direction." - Kenichi Ohmae

31. "It's not what the vision is, it's what the vision does." - Peter Senge

32. "In the business world, the rearview mirror is always clearer than the windshield." - Warren Buffett

33. "A leader will find it difficult to articulate a coherent vision unless it expresses his core values, his basic identity. One must first embark on the formidable journey of self-discovery in order to create a vision with authentic soul." - Mihaly Csikszentmihalyi

34. "The best vision is insight." - Malcolm Forbes

35. "You have to know what you want. And if it seems to take you off the track, don't hold back, because perhaps that is instinctively where you want to be. And if you hold back and try to be always where you have been before, you will go dry." - Gertrude Stein

36. "The gift of fantasy has meant more to me than my talent for absorbing positive knowledge." - Albert Einstein

37. "I try to learn from the past, but I plan for the future by focusing exclusively on the present. That's were the fun is." - Donald Trump

38. "Every man takes the limits of his own field of vision for the limits of the world." - Arthur Schopenhauer

39. "People only see what they are prepared to see." - Ralph Waldo Emerson

40. "The most pathetic person in the world is someone who has sight, but has no vision." - Helen Keller

41. "Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion." - Jack Welsh

42. "A vision is not just a picture of what could be; it is an appeal to our better selves, a call to become something more." - Rosabeth Moss Kanter

43. "If I have seen farther than others, it is because I was standing on the shoulders of giants." - Isaac Newton

44. "The future belongs to those who see possibilities before they become obvious." - John Scully

45. "If one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with success unexpected in common hours." - Henry David Thoreau

46. "Keep your eyes on the stars and your feet on the ground." - Franklin D. Roosevelt

47. "Looking up gives light, although at first it makes you dizzy." - Rumi

48. "You cannot depend on your eyes when your imagination is out of focus." - Mark Twain

49. "In order to be a realist, you must believe in miracles." - - David Ben-Gurion

50. "The real voyage of discovery consists of not in seeking new landscapes but in having new eyes." - Marcel Proust


1. "If at first, the idea is not absurd, then there is no hope for it." - Albert Einstein

2. "If you do not express your own original ideas, if you do not listen to your own being, you will have betrayed yourself." - Rollo May

3. "An idea that is not dangerous is unworthy of being called an idea at all." - Oscar Wilde

4. "Ideas are like rabbits. You get a couple and learn how to handle them, and pretty soon you have a dozen." - John Steinbeck

5. "The way to get good ideas is to get lots of ideas and throw the bad ones away." - Linus Pauling

6. "There is one thing stronger than all the armies in the world, and that is an idea whose time has come." - Victor Hugo

7. "Ideas won't keep. Something must be done about them." - Alfred North Whitehead

8. "A new idea is delicate. It can be killed by a sneer or a yawn; it can be stabbed to death by a quip and worried to death by a frown on the right man's brow." - Ovid

9. "All achievements, all earned riches, have their beginning in an idea." - Napoleon Hill

10. "You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere." - Lee Iacocca

11. "No grand idea was ever born in a conference, but a lot of foolish ideas have died there." - F. Scott Fitzgerald

12. "Nearly every man who develops an idea works it up to the point where it looks impossible, and then he gets discouraged. That's not the place to become discouraged." - Thomas Edison

13. "It is the essence of genius to make use of the simplest ideas."
- Charles Peguy

14. "Nothing is more dangerous than an idea when it is the only one you have." - Emile Chartier

15. "I had a monumental idea this morning, but I didn't like it." - Samuel Goldwyn

16. "An idea, like a ghost, must be spoken to a little before it will explain itself." - Charles Dickens

17. "Everyone is in love with their own ideas." - Carl Jung

18. "Why is it I always get my best ideas while shaving?" - Albert Einstein

19. "One's mind, once stretched by a new idea, never regains its original dimensions." - Oliver Wendell Holmes

20. "The air is full of ideas. They are knocking you in the head all the time. You only have to know what you want, then forget it, and go about your business. Suddenly, the idea will come through. It was there all the time." - Henry Ford

21. "Everything begins with an idea." - Earl Nightengale

22. "Capital isn't that important in business. Experience isn't that important. You can get both of these things. What is important is ideas." - Harvey Firestone

23. "A mediocre idea that generates enthusiasm will go further than a great idea that inspires no one." - Mary Kay Ash

24. "We often refuse to accept an idea merely because the tone of voice in which it has been expressed is unsympathetic to us."- Friedrich Nietzche

25. "I know quite certainly that I myself have no special talent. Curiosity, obsession and dogged endurance, combined with self-criticism, have brought me to my ideas." - Albert Einstein

26. "A pile of rocks ceases to be a rock when somebody contemplates it with the idea of a cathedral in mind." - Antoine St. Exupery

27. "If you want to kill any idea in the world, get a committee working on it." - Charles Kettering

28. "Right now it's only a notion, but I think I can get the money to make it into a concept, and later turn it into an idea." - Woody Allen

29. "Just because you're a musician doesn't mean all your ideas are about music. So every once in a while I get an idea about plumbing, I get an idea about city government, and they come the way they come." - Jerry Garcia

30. "I begin with an idea and then it becomes something else." - Pablo Picasso

31. "New ideas pass through three periods: 1) It can't be done; 2) It probably can be done, but it's not worth doing; 3) I knew it was a good idea all along!" - Arthur C. Clarke

32. "Almost all really new ideas have a certain aspect of foolishness when they are just produced." - Alfred North Whitehead

33. "Adults are always asking little kids what they want to be when they grow up because they're looking for ideas." - Paula Poundstone

34. "You do things when the opportunities come along. I've had periods in my life when I've had a bundle of ideas come along, and I've had long dry spells. If I get an idea next week, I'll do something. If not, I won't do a damn thing." - Warren Buffet

35. "If I have a thousand ideas and only one turns out to be good, I am satisfied." - Alfred Noble

36. "Take up one idea. Make that one idea your life. Think of it, dream of it, live on that idea. Let the brain, muscles, nerves, every part of your body, be full of that idea, and just leave every other idea alone. This is the way to success. That is way great spiritual giants are produced." - Swami Vivekananda

37. "Money never starts an idea; it is the idea that starts the money." - William J. Cameron

38. "No idea is so outlandish that it should not be considered."
- Winston Churchill

39. "If you are possessed by an idea, you find it expressed everywhere, you even smell it." - Thomas Mann

40. "The ability to express an idea is well nigh as important as the idea itself." - Bernard Baruch

41. "You can kill a man, but you can't kill an idea." - Medgar Evers

42. "After years of telling corporate citizens to 'trust the system', many companies must relearn instead to trust their people and encourage them to use neglected creative capacities in order to tap the most potent economic stimulus of all: idea power." - Rosabeth Moss Kanter

43. "The man with a new idea is a crank -- until the idea succeeds." - Mark Twain

44. "To turn really interesting ideas and fledgling technologies into a company that can continue to innovate for years, requires a lot of discipline." - Steve Jobs

45. "An idea is salvation by imagination." - Frank Lloyd Wright

46. "I can't understand why people are frightened of new ideas. I'm frightened of the old ones." - John Cage

47. "The great accomplishments of man have resulted from the
transmission of ideas of enthusiasm." - Thomas Watson

48. "The new idea either finds a champion or it dies. No ordinary involvement with a new idea provides the energy required to cope with the indifference and resistance that change provokes." - Tom Peters

49. "Our best ideas come from clerks and stock boys." - Sam Walton

50. "Daring ideas are like chessmen moved forward: they may be beaten, but they may start a winning game." - Goethe


1. "Time is a created thing. To say 'I don't have time' is to say 'I don't want to.'" - Lao Tzu

2. "To achieve great things, two things are needed; a plan, and not quite enough time." - Leonard Bernstein

3. "Don't say you don't have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michelangelo, Mother Teresa, Leonardo da Vinci, Thomas Jefferson, and Albert Einstein." - H. Jackson Brown

4. "The only reason for time is so that everything doesn't happen at once." - Albert Einstein

5. "The best thing about the future is that it comes one day at a time."- Abraham Lincoln

6. "Take time to deliberate; but when the time for action arrives, stop thinking and go in." - Napoleon Bonaparte

7. "Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma -- which is living with the results of other people's thinking. Don't let the noise of others' opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary." - Steve Jobs

8. "Time isn't precious at all, because it is an illusion." - Eckhart Tolle

9. "Time is more valuable than money. You can get more money, but you cannot get more time." - Jim Rohn

10. "Defer no time, delays have dangerous ends." - William Shakespeare

11. "Time is what we want most, but what we use worst." - William Penn

12. "Time is but the stream I go a-fishing in." - Henry David Thoreau

13. "Time is too slow for those who wait, too swift for those who fear, too long for those who grieve, too short for those who rejoice, but for those who love, time is eternity." - Henry Van Dyke

14. "You may delay, but time will not." - Ben Franklin

15. "If you want work well done, select a busy man -- the other kind has no time." - Elbert Hubbard

16. "What then is time? If no one asks me, I know what it is. If I wish to explain it to him who asks, I do not know." - Saint Augustine

17. "Pick my left pocket of its silver dime, but spare the right -- it holds my golden time!" - Oliver Wendell Holmes

18. "Both young children and old people have a lot of time on their hands. That's probably why they get along so well." - Jonathan Carroll

19. "My time is now." - John Turner

20. "All my possessions for a moment of time." - Queen Elizabeth

21. "What may be done at any time will be done at no time." - Scottish proverb

22. "Half our life is spent trying to find something to do with the time we have rushed through life trying to save." - Will Rogers

23. "Time flies like an arrow. Fruit flies like a banana." - Groucho Marx

24. "I've been on a calendar, but I have never been on time." - Marilyn Monroe

25. "The surest way to be late is to have plenty of time." - Leo Kennedy

26. "A committee is a group that keeps minutes and loses hours." - Milton Berle

27. "The future has already arrived. It's just not evenly distributed yet." - William Gibson

28. "The key is in not spending time, but in investing it." -
Stephen Covey

29. "It's not enough to be busy, so are the ants. The question is, what are we busy about?" - Henry David Thoreau

30. "Take care of the minutes and the hours will take care of themselves." - Lord Chesterfield

31. "In truth, people can generally make time for what they choose to do; it is not really the time but the will that is lacking." - Sir John Lubbock

32. "I am definitely going to take a course on time management -- just as soon as I can work it into my schedule." - Louis Boone

33. "You will never 'find' time for anything. If you want time, you must make it." - Charles Bruxton

34. "The bad news is time flies. The good news is you're the pilot." -
- Michael Altshule

35. "Time is really the only capital that any human being has, and the only thing he can't afford to lose." - Thomas Edison

36. "The time for action is now. It's never too late to do something." - Carl Sandburg